Customer Support Specialist
Saint Louis, MO
Full Time
Mid Level
Job Title: Customer Support Specialist
Company: VistaApex Solutions - PerioProtect
Location: Saint Louis, Missouri | Onsite
Reports to: Sales Operations and Support Manager
About VistaApex Solutions
VistaApex Solutions is a purpose-driven, clinician-focused healthcare platform bringing together leading dental brands, including Vista Apex, PerioProtect, and PerioSciences. Our mission is to develop meaningful products that enhance clinicians’ treatment options and improve patient outcomes. With a value-added approach across R&D, operations, and customer experience. We empower clinicians to deliver confident, consistent, and elevated care.
At our core, we operate through five foundational pillars— Product Development + Clinician Involvement, Treatment Refinement + Simplified Workflow, Expanding Innovations + Trusted Partnerships, Inspired Foresight and Quality Assured + Personal Connections —guiding our approach to innovation, collaboration, and long-term partnership.
Position Overview:
The Customer Support Specialist plays a central role in supporting VistaApex’s retail and wholesale order operations, ensuring a smooth, accurate, and timely experience for dental offices, distributors, and internal sales teams. This position focuses heavily on entering and managing orders, responding to daily support requests, and maintaining clear communication across teams to keep order workflows moving efficiently.
Acting as a key liaison between Sales, Customer Service, Fulfillment, and Laboratory teams, the Specialist ensures that order information, customer inquiries, and operational updates flow consistently and professionally across the organization. Their work helps maintain inventory alignment, support wholesale partners, resolve order‑related issues, and uphold the high service standards expected in a fast‑paced, retail‑style environment.
The ideal candidate is organized, service‑oriented, and comfortable balancing multiple priorities. They thrive in dynamic, high‑volume environments where teamwork, communication, and operational follow‑through are essential. This role is well‑suited for individuals who bring structure to busy workflows, enjoy supporting both customers and internal teams, and take pride in ensuring a polished and reliable commercial operation
Key Functions:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Benefits
We believe in supporting our employees both inside and outside of work. Here’s what you can expect when you join our team:
Company: VistaApex Solutions - PerioProtect
Location: Saint Louis, Missouri | Onsite
Reports to: Sales Operations and Support Manager
About VistaApex Solutions
VistaApex Solutions is a purpose-driven, clinician-focused healthcare platform bringing together leading dental brands, including Vista Apex, PerioProtect, and PerioSciences. Our mission is to develop meaningful products that enhance clinicians’ treatment options and improve patient outcomes. With a value-added approach across R&D, operations, and customer experience. We empower clinicians to deliver confident, consistent, and elevated care.
At our core, we operate through five foundational pillars— Product Development + Clinician Involvement, Treatment Refinement + Simplified Workflow, Expanding Innovations + Trusted Partnerships, Inspired Foresight and Quality Assured + Personal Connections —guiding our approach to innovation, collaboration, and long-term partnership.
Position Overview:
The Customer Support Specialist plays a central role in supporting VistaApex’s retail and wholesale order operations, ensuring a smooth, accurate, and timely experience for dental offices, distributors, and internal sales teams. This position focuses heavily on entering and managing orders, responding to daily support requests, and maintaining clear communication across teams to keep order workflows moving efficiently.
Acting as a key liaison between Sales, Customer Service, Fulfillment, and Laboratory teams, the Specialist ensures that order information, customer inquiries, and operational updates flow consistently and professionally across the organization. Their work helps maintain inventory alignment, support wholesale partners, resolve order‑related issues, and uphold the high service standards expected in a fast‑paced, retail‑style environment.
The ideal candidate is organized, service‑oriented, and comfortable balancing multiple priorities. They thrive in dynamic, high‑volume environments where teamwork, communication, and operational follow‑through are essential. This role is well‑suited for individuals who bring structure to busy workflows, enjoy supporting both customers and internal teams, and take pride in ensuring a polished and reliable commercial operation
Key Functions:
- Customer & Order Support
- Serves as a primary point of contact for retail and wholesale customers, ensuring inquiries, phone calls, and support needs are handled promptly and professionally. Provides clear, consistent communication to help customers navigate orders, updates, and service questions.
- Order Processing & Workflow Coordination
- Supports daily retail and wholesale operations by entering, updating, and monitoring orders across multiple channels—including email, online platforms, fax submissions, and internal systems. Helps maintain smooth order flow by ensuring information is accurate and up to date.
- Information & Record Management
- Maintains accurate customer, order, and operational data within CRM systems and internal databases. Supports organizational clarity by ensuring records, submissions, and communications are documented consistently and routed appropriately.
- Internal Communication & Team Support
- Acts as a coordination hub for internal teams by helping organize meeting information, sharing reminders, and supporting communication across departments. Contributes to a well‑structured operational environment through thoughtful, proactive support.
- Operational Logistics & Office Support
- Helps maintain the daily function of the central office by managing mail, monitoring shared inboxes and voicemails, and ensuring office supplies and materials are stocked and organized. Supports a smooth operational foundation for both in‑office and cross‑team activities.
- Proficiency with Microsoft 365 products (Outlook, Word, Excel, Teams, OneDrive) — or the ability to learn them quickly
- Ability to perform mail merges or willingness to learn
- Excellent organizational and time management skills, with strong attention to detail
- Clear and professional communication skills — both written and verbal
- Demonstrated professional phone and email etiquette
- Strong interpersonal skills and the ability to collaborate effectively across departments
- Comfortable working both independently and as part of a team
- Experience with CRM systems is a plus
- Previous customer service or administrative experience is preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer.
- Frequent movement throughout the office, fulfillment, or shipping areas.
- Lifting, carrying, and moving materials or boxes up to 30 pounds, such as marketing materials, direct mail supplies, and trade show displays.
- Use of hands and fingers for typing, assembling packets, printing, and using office equipment.
- Visual acuity to read detailed documents, labels, digital screens, and printed materials.
- Occasional standing or bending while organizing shipments or preparing event materials.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in a professional office setting, with regular interaction with fulfillment and shipping areas.
- May occasionally work in warehouse or production spaces with varying temperatures and moderate noise levels.
- Fast-paced, team-oriented, and deadline-driven environment requiring adaptability and multitasking.
- Regular collaboration with Sales, Marketing, Fulfillment, Laboratory, and Customer Service teams.
- Occasional support for off-site events or trade shows, including preparation and coordination (travel is rare but may be required).
Benefits
We believe in supporting our employees both inside and outside of work. Here’s what you can expect when you join our team:
- Comprehensive Health Coverage: Medical, dental, and vision insurance for you and your dependents.
- Time Off: Generous PTO policy and paid holidays
- Retirement Plans: 401(k) with company matching to help you plan for the future.
- Wellness Support: Mental health resources and wellness programs.
Why Join Us?
At VistaApex Solutions, we value our employees and invest in their well-being. Here’s what eligible employees can expect:
- Comprehensive Health Benefits – Medical, dental, and vision insurance
- Generous PTO and paid holidays
- 401(k) with Company Match to help you plan for the future.
- Mental Health & Wellness Programs
- Team Culture – Regular team events and company gatherings
Pre-Employment Screening:
All offers of employment are contingent upon successful completion of pre-employment screening, which may include background checks, employment verification, and other job-related assessments as permitted by law.
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