Customer Support Specialist - Perio Protect

St Louis, MO
Full Time
Perio Protect
Mid Level

About VistaApex Solutions

VistaApex Solutions is the unified brand representing a dynamic group of companies—Vista Apex, Perio Protect, and Perio Sciences—each dedicated to advancing oral healthcare through innovation, science, and patient-centered solutions. Together, we are shaping the future of dentistry by delivering cutting-edge technologies, clinically proven treatments, and wellness-focused products that empower dental professionals and elevate patient care.

As part of the VistaApex Solutions family, you’ll be joining a mission-driven organization where collaboration, integrity, and growth are at the heart of everything we do. Whether in product development, clinical education, or customer support, our teams work together to improve outcomes and redefine what’s possible in oral health.


Summary:

In a rapidly growing dynamic business unit, this individual will be responsible for taking Perio Protect to the highest level of customer service in the industry. Our primary role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain customer satisfaction. This individual will also play a fundamental role in achieving our revenue goals by taking incoming sales orders and looking for cross-selling opportunities.

Responsibilities

  • Create sales orders for all incoming gel and PDP orders from multiple sources.
  • Manage incoming calls
    • Customer inquiries, field questions, order status
    • Take orders
  • Monitor incoming emails for orders and customer inquiries and respond accordingly.
  • Contact offices with orders on processing hold for reasons other than credit/delinquency to resolve.
  • Contact offices with past due balances between 1 and 60 days to collect payment and inquire about other needs and issues.
  • Utilize FMP to log conversations, follow up needs and sales history
  • Process credit card payments for gel orders.
  • Assist customers with EBizCharge Customer Portal setup and use.
  • Ensure orders are logged in FMP
  • Other duties as assigned
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Requirements:
  • Excellent listening, verbal, and written communications skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Comfortable making phone calls and interacting with potential customers
  • Strong computer skills

Education and Experience:

  • High school degree or equivalent required; a bachelor's degree is preferred

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental Pay:

  • Bonus opportunities
  • Overtime pay

As part of our hiring process, final candidates will be required to undergo a background check. This process may include a review of criminal records, employment and education verification, and other checks relevant to the responsibilities of the role. Results will be evaluated in accordance with applicable laws and company policy.

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