Customer Support and Data Entry Specialist - Perio Protect

Job Title: Customer Support and Data Entry Specialist
Company: VistaApex Solutions | PerioProtect, LLC
Location: Saint Louis, MO
Reports to: Customer Service Manager
Shift: 9:30am-6pm CST [Onsite]

About VistaApex Solutions
VistaApex Solutions is a purpose-driven, clinician-focused healthcare platform bringing together leading dental brands, including Vista Apex, PerioProtect, and PerioSciences. Our mission is to develop meaningful products that enhance clinicians’ treatment options and improve patient outcomes. With a value-added approach across R&D, operations, and customer experience.  We empower clinicians to deliver confident, consistent, and elevated care.
At our core, we operate through five foundational pillars— Product Development + Clinician Involvement, Treatment Refinement + Simplified Workflow, Expanding Innovations + Trusted Partnerships, Inspired Foresight and Quality Assured + Personal Connections —guiding our approach to innovation, collaboration, and long-term partnership.
Position Overview
In a rapidly growing dynamic business unit, this individual will be responsible for taking Perio Protect to the highest level of customer service in the industry. Our primary role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain customer satisfaction. This individual will also play a fundamental role in achieving our revenue goals by taking incoming sales orders and looking for cross-selling opportunities.
Key Functions

• Create sales orders for all incoming gel and PDP orders from multiple sources.
• Manage incoming calls
• Customer inquiries, field questions, order status
• Take orders
• Monitor incoming emails for orders and customer inquiries and respond accordingly.
• Contact offices with orders on processing hold for reasons other than credit/delinquency to resolve.
• Contact offices with past due balances between 1 and 60 days to collect payment and inquire about other needs and issues.
• Utilize FMP to log conversations, follow up needs and sales history
• Process credit card payments for gel orders.
• Assist customers with EBizCharge Customer Portal setup and use.
• Ensure orders are logged in FMP
• Other duties as assigned
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

• Excellent listening, verbal, and written communications skills
• Ability to multi-task, prioritize, and manage time effectively
• Comfortable making phone calls and interacting with potential customers
• Strong computer skills

• High school degree or equivalent required; a bachelor's degree is preferred

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, phone handling, and data entry
• Ability to talk and hear effectively, particularly when handling phone calls and virtual meetings
• Occasional need to lift or move office supplies or packages up to 15 pounds

• Work is typically performed in a professional office or remote/home office environment
• Standard office conditions with moderate noise levels from phones, conversations, and office equipment
• Use of standard office technology including computers, headsets, telephones, and web-based platforms
• Fast-paced and collaborative setting with a focus on customer satisfaction, accuracy, and timely communication

• Comprehensive Health Coverage: Medical, dental, and vision insurance for you and your dependents.
• Time Off: Generous PTO policy and paid holidays
• Retirement Plans: 401(k) with company matching to help you plan for the future.
• Wellness Support: Mental health resources and wellness programs.
• Team Connection: Regular team events, retreats, and gatherings to build community.

As part of our hiring process, final candidates will be required to undergo a background check. This process may include a review of criminal records, employment and education verification, and other checks relevant to the responsibilities of the role. Results will be evaluated in accordance with applicable laws and company policy.